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Top 4 Lessons That Caffé Nero Teaches Us About Customer Experience

As I work for a software company I am automatically a coffee expert. I have often thought that the Impero Software unofficial tag line should be “keeping coffee industry alive one cup at a time”. It does mean I have visited a number of coffee shops from the local independent…


Five Jobs You Can Do At Christmas

Make Sure You Are Ready After Christmas This post was originally posted on  15th December 2010 from my old blog format but the original link still gets a lot of traffic so have reposted. Holidays for IT support in education are usually full of server and system upgrades as the…